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Debrief of I AM PHENOM with Tim Sackett

Tim Sackett and I discuss the conference along with Phenom’s new agentic AI offerings.

MY NOTES FROM ANALYST DAY

AI Agents

  • “We always believed AI agents are the future of AI” - Phenom CEO

  • Phenom is the ‘applied AI for the HR domain’

  • Phenom has 25 new AI agents

  • Experience agents for each stakeholder….candidates, recruiters, employees, hiring mgr

  • Persona agents: intake, onboarding, etc

  • Agent creation is like a good manager who knows what to delegate and when

  • Agents in Candidate Experience: text msg to jake who attended a pervious hiring event it reminded him and created a personalized job landing page as call to action

    • Search assistant: Agent can summarize a role for a prospective candidate

    • Scheduling: select interview time, checks on times, checks with hiring mgr,  will email u in an hour.

  • Agents in Recruiter experience: new recruiter dashboard to keep each recruiter informed

    • X+ will find active candidates in the CRM

    • Without x+ recruiter has to spend time searching

    • Agent can manage the sourcing completely

    • Dashboard shows response rates, interested candidates, unresponsive, etc

    • Intake discussion guide provided to recruiter

    • Agent contacts hiring mgr over Teams, and conducts the intake (recruiter in the loop)

    • Surfaces top candidates and can schedule the interview

  • X+ Agent Studio- how they are created (think of agents as new team members) “the factory for building ai agents (low code/nocode)

    • Looks like a workflow dashboard (if this then that)

    • Can create thru conversational interface, voice, inline…

    • Prebuilt agents in the studio, 

  • Talent Experience Engine for talent marketers

    • Insights and intelligence for your review

    • Content creation: LLM is trained on your voice/brand

    • Segments is the heart/game changer - automatically created talent pools

      • Rengaged candidates, industry leaders, high activity seekers, passive competitor talent etc

      • Journeys - how people consume that content

      • Agents in the TXE

      • Content curator agent creates compelling content to attract talent

      • AutoNurture agent manages campaigns to attract talent

      • For ex it can create a new campaign for a new country expansion Landing pgs, campaigns, seo

      • Day to day stuff: nurturing is a big use case

      • Adobe Express now integrated into Phenom, create stunning content with ease

  • Hiring Intelligence

    • X+ screening screen, schedule, interview

    • 30% reduction in time to hire

    • Screening: ex 317 applicants, need a way to sort these candidates—deploy a voice agent to make the calls for recruiter – she approves workflow – virtual recruiter agent calls candidate to do a brief screening call – saves 1.5 days in the screening process – 

    • Interview Fraud agent can detect candidate use of LLM on calls, face match, voice match

  • Hiring Automations

    • Screening questions segments into groups ‘highly quantified, unqualified, etc”

    • Assessment

    • Only best fit candidates can schedule interview

    • Thermo Fisher 5k automated interviews scheduled, reduced time to fill by 54%, 7 min avg time from application to interview scheduled

    • Elara Caring: 83% completed interviews, 3x increase in monthly volume, 13,000 automated workflows completed already in 2025

    • They reassigned recruiters to more high level tasks

    • Hiring mgr mobile app coming out

Agentic Automations 

  • Candidate can use natural language to search for a job

  • Agent can step in and offer other job suggestions

Agents in the Recruiter Manager Experience

  • Phenom rec mgmt dashboard

  • Suggest ways to optimize

  • Overview of team performance

  • Shows how many agents each recruiter has employed

  • Mgr can coach the agents to get better results

Agents in Onboarding

  • First ever agentic onboarding product

  • Compliance burden, impersonal experience

  • Whats new: Automated compliance, personalized engagement for new hires

  • Onboarding dashboard….each candidate has a profile with all the steps needed to onboard you can see the progress, all forms are stored here….

  • Journeys for onboarding available.

  • A lot of the data can be pre-filled in for candidate based on his/her job application

Employee experience also has agents…feedback, check ins etc

Analyst Day

  • 2500 attendees at IAMPHENOM 2025

  • Customer: sophisticated product, took a while to work out 1+ years to really , rolled out 20% adoption, 3 years to 93% adoption….did not reduce headcount in TA after implementing Phenom…found “Change Champions” in diff regions to help get use up of Phenom among user base…recruiters are becoming more ‘talent marketers’

  • One customer says phenom is doing a better job at taking customer suggestions

  • Head of TA said he Wants a “meta agent” to tell him how to manage all the agents! Getting very sophisticated

  • AT Unleash and HR tech events they will be teaching ppl about how AI agents work

  • Net promoter score is now at 15, shooting for 20 this year

  • The Phenom Credential…professionalizing Phenom

  • Held a “Customer Obsession Day” .. customers were saying they weren't prepared enough for the implementation journey…. biggest problems implementation, data migration etc.

  • As product gets more sophisticated, customer care’s job gets more challenging

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