Tim Sackett and I discuss the conference along with Phenom’s new agentic AI offerings.
MY NOTES FROM ANALYST DAY
AI Agents
“We always believed AI agents are the future of AI” - Phenom CEO
Phenom is the ‘applied AI for the HR domain’
Phenom has 25 new AI agents
Experience agents for each stakeholder….candidates, recruiters, employees, hiring mgr
Persona agents: intake, onboarding, etc
Agent creation is like a good manager who knows what to delegate and when
Agents in Candidate Experience: text msg to jake who attended a pervious hiring event it reminded him and created a personalized job landing page as call to action
Search assistant: Agent can summarize a role for a prospective candidate
Scheduling: select interview time, checks on times, checks with hiring mgr, will email u in an hour.
Agents in Recruiter experience: new recruiter dashboard to keep each recruiter informed
X+ will find active candidates in the CRM
Without x+ recruiter has to spend time searching
Agent can manage the sourcing completely
Dashboard shows response rates, interested candidates, unresponsive, etc
Intake discussion guide provided to recruiter
Agent contacts hiring mgr over Teams, and conducts the intake (recruiter in the loop)
Surfaces top candidates and can schedule the interview
X+ Agent Studio- how they are created (think of agents as new team members) “the factory for building ai agents (low code/nocode)
Looks like a workflow dashboard (if this then that)
Can create thru conversational interface, voice, inline…
Prebuilt agents in the studio,
Talent Experience Engine for talent marketers
Insights and intelligence for your review
Content creation: LLM is trained on your voice/brand
Segments is the heart/game changer - automatically created talent pools
Rengaged candidates, industry leaders, high activity seekers, passive competitor talent etc
Journeys - how people consume that content
Agents in the TXE
Content curator agent creates compelling content to attract talent
AutoNurture agent manages campaigns to attract talent
For ex it can create a new campaign for a new country expansion Landing pgs, campaigns, seo
Day to day stuff: nurturing is a big use case
Adobe Express now integrated into Phenom, create stunning content with ease
Hiring Intelligence
X+ screening screen, schedule, interview
30% reduction in time to hire
Screening: ex 317 applicants, need a way to sort these candidates—deploy a voice agent to make the calls for recruiter – she approves workflow – virtual recruiter agent calls candidate to do a brief screening call – saves 1.5 days in the screening process –
Interview Fraud agent can detect candidate use of LLM on calls, face match, voice match
Hiring Automations
Screening questions segments into groups ‘highly quantified, unqualified, etc”
Assessment
Only best fit candidates can schedule interview
Thermo Fisher 5k automated interviews scheduled, reduced time to fill by 54%, 7 min avg time from application to interview scheduled
Elara Caring: 83% completed interviews, 3x increase in monthly volume, 13,000 automated workflows completed already in 2025
They reassigned recruiters to more high level tasks
Hiring mgr mobile app coming out
Agentic Automations
Candidate can use natural language to search for a job
Agent can step in and offer other job suggestions
Agents in the Recruiter Manager Experience
Phenom rec mgmt dashboard
Suggest ways to optimize
Overview of team performance
Shows how many agents each recruiter has employed
Mgr can coach the agents to get better results
Agents in Onboarding
First ever agentic onboarding product
Compliance burden, impersonal experience
Whats new: Automated compliance, personalized engagement for new hires
Onboarding dashboard….each candidate has a profile with all the steps needed to onboard you can see the progress, all forms are stored here….
Journeys for onboarding available.
A lot of the data can be pre-filled in for candidate based on his/her job application
Employee experience also has agents…feedback, check ins etc
Analyst Day
2500 attendees at IAMPHENOM 2025
Customer: sophisticated product, took a while to work out 1+ years to really , rolled out 20% adoption, 3 years to 93% adoption….did not reduce headcount in TA after implementing Phenom…found “Change Champions” in diff regions to help get use up of Phenom among user base…recruiters are becoming more ‘talent marketers’
One customer says phenom is doing a better job at taking customer suggestions
Head of TA said he Wants a “meta agent” to tell him how to manage all the agents! Getting very sophisticated
AT Unleash and HR tech events they will be teaching ppl about how AI agents work
Net promoter score is now at 15, shooting for 20 this year
The Phenom Credential…professionalizing Phenom
Held a “Customer Obsession Day” .. customers were saying they weren't prepared enough for the implementation journey…. biggest problems implementation, data migration etc.
As product gets more sophisticated, customer care’s job gets more challenging